This paper is intended for those working in Children’s Contact Services (CCSs) as well as those working in areas that intersect with CCSs such as family mediation, family law and counselling. It identifies the characteristics of families using CCSs, and key issues in service provision that were identified through a search of Australian and international literature. The issues focused on are: understanding the best interests of children in the context of CCSs; the challenges in working with families to move to self-management of their parenting time; and the potential benefits of an integrated social services model as a strategy for addressing these issues. This paper also highlights the dearth of research investigating outcomes for children and families using the services.

(CFCA Paper No. 35)

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